What It Does
Ticket Triage packages a focused marketing & content workflow for an AI agent. Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing. It is best suited to users who can review the resulting actions and provide only the accounts, files, or command access needed for the task. It is not a substitute for human approval on destructive, financial, security-sensitive, or public-facing actions.
Popular Use Cases
- Draft and refine publishable content
- Research audiences and content opportunities
- Improve clarity, tone, and discoverability
- Plan a repeatable content workflow
Install this Agent Skill
Claude Code
npx skills add https://github.com/sandbaseai/sandbase-skills --skill ticket-triageCommands derived from the public GitHub SKILL.md record. Checked 2026-09-18. Review the source before running them.
Requirements
| Claude Code | Required / review |
| Codex | Required / review |
| Public SKILL.md source | Required / review |
| Review instructions and requested permissions before installation | Required / review |
| Paid service | Check source |
| Supported system | Check source |
Why It’s Popular
Ticket Triage is a verified Agent Skill from sandbaseai with a public SKILL.md, compatible with Claude Code, Codex.
