Overview
What It Does
Customer Journey Map packages a focused browser & research workflow for an AI agent. Create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities. Use when mapping the customer experience, identifying friction points, improving onboarding, or visualizing the user journey. It is best suited to users who can review the resulting actions and provide only the accounts, files, or command access needed for the task. It is not a substitute for human approval on destructive, financial, security-sensitive, or public-facing actions.
Task ideas
Popular Use Cases
- Research a topic across public sources
- Collect structured information from web pages
- Navigate a browser-driven workflow
- Summarize findings with source links
Installation
Install this Agent Skill
Claude Code
npx skills add https://github.com/phuryn/pm-skills --skill customer-journey-mapCommands derived from the public GitHub SKILL.md record. Checked 2026-09-02. Review the source before running them.
Before you start
Requirements
| Claude Code | Required / review |
| Codex | Required / review |
| Public SKILL.md source | Required / review |
| Review instructions and requested permissions before installation | Required / review |
| Paid service | Check source |
| Supported system | Check source |
Popularity context
Why It’s Popular
Customer Journey Map is a verified Agent Skill from phuryn with a public SKILL.md, compatible with Claude Code, Codex.
Alternatives
